Studio Policy
To help create a calm, welcoming and professional space for everyone, we kindly ask you to take a moment to read through our studio policies. Thank you so much for your understanding and support.
- Deposits, Cancellations & No-Shows
- A small deposit is required to secure your booking.
- If you need to cancel, please give at least 24 hours’ notice so we can offer the slot to someone else.
- Cancellations made with less than 24 hours’ notice will be charged 50% of the service fee.
- No-shows (not showing up without notice) will be charged the full service fee.
- Your time is valuable — and so is ours. We really appreciate your understanding!
- Late Arrivals
- If you’re more than 15 minutes late, your appointment may need to be shortened or rescheduled depending on the day.
- Unfortunately, the deposit cannot be refunded in this case.
- Please try to arrive on time so we can give you the full experience 🕊️
- Children & Pets
- For your safety and comfort, we kindly ask that you don’t bring children or pets to your appointment.
- If you’d like to bring someone along with you, just send us a quick message beforehand so we can see if it’s possible.
- We don’t have a waiting area, so we may not be able to accommodate unplanned guests.
- Phone Use & Studio Etiquette
- Please use headphones for calls or videos.
- Out of respect for other clients, we kindly ask to keep the noise level low.
- Smoking and vaping are not allowed indoors. If you’re outside, please be mindful of others around you.
- Payment
- We accept both cash and bank transfers.
- If you have any questions about payment, feel free to ask ahead of time — we’re happy to help.
- Photos & Social Media
- You’re welcome to take photos/videos, just check in with us first 😊
- Occasionally we may ask to take photos of your nails for our portfolio or social media — but only with your permission.
- Aftercare
- We’ll give you tips and advice after your appointment — please follow them to help your nails last beautifully.
- If you notice anything unusual within 3 days, just let us know — we’re always happy to help.
- Privacy & Security
- Your privacy is important to us. Personal data and photos are shared only with your consent.
- For everyone’s safety, CCTV may be in use within the studio.
- Feedback
- We truly appreciate your feedback — it means the world to us!
- Feel free to leave a review or message us after your visit. Your kind words help small businesses like ours grow 🌿
If you can’t find a suitable date or time in the booking system, please send us a Direct Message on Instagram
we may be able to help arrange an appointment for you.
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Hours
Mon - 10 am — 6 pm
Tue - 10 am — 6 pm
Wed - 10 am — 6 pm
Thu - 10 am — 6 pm
Fri - 10 am — 6 pm
Sat - 10 am — 6 pm
Sunday – Closed
Emergency bookings available – contact us directly, extra fee applies
Location
Studio11, Block B,
50-54 St Paul's Square,
Jewelry Quarter, Birmingham, B31QS
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